Introduction
Thank you for choosing [https://printcraft.mk/] for your custom printing needs! We strive to ensure that you are completely satisfied with your purchase. This policy outlines our approach to refunds and returns for personalized custom products.
Eligibility for Returns
We accept returns for personalized custom products under the following conditions:
Incorrect Order: If the product does not match your order specifications, you can request a return within 7 days of delivery.
Damaged or Defective Items: If the product you received is damaged or defective, please contact us within 7 days of delivery to initiate a return.
Return Process
To initiate a return, please follow these steps:
Shipping: Ship the product back to us using the provided shipping label. Please ensure that the product is in its original condition.
Contact Us: Email us at [support@printcraft.mk] with your order number and a description of the issue.
Return Authorization: We will provide you with a Return Authorization number and instructions on how to return the product.
Refunds
We accept a variety of payment methods to make your shopping experience convenient and secure:
Google Pay: A quick and secure way to pay using your Google account.
Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
WooPayments: Securely process payments directly within your WooCommerce store.
Exclusions
Please note that personalized custom products are made to order and cannot be returned or refunded if they meet the specifications provided by the customer. We recommend reviewing your order details carefully before confirming your purchase.
Contact Us
If you have any questions or need assistance with a return or refund, please contact us at [support@printcraft.mk].
